Your Privacy Matters at tkluck

1 Personal Data We Collect

When you register and use the tkluck Service, we may collect the following categories of personal data:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose such information in a support message, we will handle it with the highest degree of care and will not process it beyond what is strictly necessary to address your query.

2 How We Collect Your Data

tkluck collects personal data through the following means:

• Direct interactions. Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies. As you navigate our platform, we automatically collect technical and usage data via cookies, web beacons, server logs, and similar tracking technologies. This helps us understand how players use the Service so we can improve it.
• Third-party sources. We may receive data about you from identity verification providers, payment processors (including bKash, Nagad, Rocket, and Upay), fraud prevention agencies, and analytics partners where such sharing is lawful and necessary for operating the Service securely.
• Public sources. In limited circumstances related to fraud prevention or legal compliance, we may reference publicly available data sources such as national identity registries or publicly accessible court records.

3 How We Use Your Personal Data

tkluck processes your personal data for the following lawful purposes:

• Account management. To create, maintain, and secure your tkluck account, including verifying your identity and age (21+ requirement) during the KYC process.
• Service delivery. To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to provide access to casino games, sports betting markets, and other platform features.
• Legal and regulatory compliance. To satisfy our obligations under applicable anti-money-laundering (AML) rules, fraud prevention requirements, and any other legal obligation to which we are subject.
• Responsible gaming. To monitor gaming activity for signs of problem gambling and to administer player protection tools including deposit limits, session time-outs, and self-exclusion requests.
• Customer support. To respond to your enquiries, resolve disputes, and manage complaints in a timely and accurate manner.
• Marketing communications. Where you have opted in, to send you promotional offers, bonus notifications, and news about tkluck by SMS or email. You may withdraw consent at any time by contacting [email protected].
• Platform improvement. To analyse usage patterns, detect technical issues, and develop new features that improve the overall player experience on tkluck.
• Security and fraud prevention. To detect, investigate, and prevent fraudulent transactions, collusion, account takeovers, and other activities that harm the integrity of the platform or other players.

4 Sharing Your Personal Data

tkluck does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with the following categories of recipient where lawful and necessary:

• Payment processors. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and card network operators (Visa, Mastercard) receive the minimum data necessary to process your transactions securely.
• Identity verification providers. Third-party KYC specialists may receive copies of identity documents you submit in order to verify your identity and age in compliance with our anti-fraud obligations.
• Game providers. Licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others receive pseudonymous usage data (player ID, bet amounts, game session data) to operate and audit game outcomes. These providers do not receive your name, mobile number, or financial account details.
• Analytics and technology partners. Aggregated and anonymised usage data may be shared with analytics providers to help us understand platform performance. No personally identifiable information is included in these transfers.
• Legal authorities. tkluck will disclose personal data to law enforcement agencies, courts, regulators, or government bodies where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of tkluck, its players, or the public.
• Business transfers. In the event of a merger, acquisition, or sale of all or part of tkluck's business, your personal data may be transferred to the acquiring entity, provided that the acquirer agrees to handle it in accordance with this Policy or an equivalent standard of protection.

All third-party service providers who receive personal data from tkluck are contractually required to process it only for the specified purpose, to implement appropriate security measures, and to comply with applicable data protection standards.

5 Cookies and Tracking Technologies

tkluck uses cookies and similar technologies to operate the platform efficiently, remember your session preferences, and understand how players navigate the site. The following types of cookies may be set when you visit tkluck.app:

• Strictly necessary cookies. Required for core platform functionality such as maintaining your login session, processing transactions, and ensuring security. These cannot be disabled without impacting platform performance.
• Functional cookies. Store your preferences such as language settings and last-used payment method to provide a more convenient experience on return visits.
• Analytics cookies. Collect anonymised data about how you interact with the platform — pages visited, time spent, features used — to help us identify improvements. This data is aggregated and not linked to your identity.
• Marketing cookies. Used only where you have given explicit consent to receive personalised promotional content. These cookies track interactions with our promotional campaigns so that we do not send you duplicate offers.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tkluck Service. Continued use of the platform after our cookie notice has been displayed constitutes acceptance of our use of strictly necessary and functional cookies.

6 Data Retention

tkluck retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting obligations. Our general retention guidelines are as follows:

• Active account data — retained for the lifetime of the player account and for a period of five (5) years following permanent account closure.
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial record-keeping requirements.
• Identity verification documents — retained for five (5) years from account closure or from the date of the last verified transaction, whichever is later.
• Support communications — retained for three (3) years from the date of the last correspondence, to enable resolution of any subsequently arising disputes.
• Marketing consent records — retained for the duration of your active marketing consent plus two (2) years thereafter as evidence of the consent given.
• Anonymised analytics data — retained indefinitely in anonymised, aggregated form as it no longer constitutes personal data and cannot be linked back to any individual.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard procedures so that it can no longer be associated with any identifiable individual.

7 Your Data Rights

As a player on tkluck, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a clear description of your request. We will respond within 30 days.

8 Data Security

tkluck implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption on all data transmitted between your device and our servers.
• Secure, access-controlled servers with regular security patching and vulnerability assessments.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Two-factor authentication requirements for administrative platform access.
• Regular internal audits and penetration testing of platform infrastructure.
• Incident response procedures to identify, contain, and notify affected parties of any data breach within the timeframes required by applicable law.

While tkluck takes all reasonable precautions, no online system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, contact us immediately at [email protected].

9 Children and Underage Players

The tkluck Service is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that data, close the associated account, and void any transactions made.

If you are a parent or guardian and believe that a minor has registered on tkluck or provided us with their personal information without your consent, please contact us without delay at [email protected] so that we can take immediate corrective action.

10 Changes to This Privacy Policy

tkluck reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the Services we offer. When we make material changes, we will update the effective date at the top of this page and, where reasonably practicable, notify registered players by email or via an in-platform notification.

We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Service following the publication of any revised Policy constitutes your acceptance of the changes.

If you have questions about any update to this Policy or wish to understand how a specific change affects your data, please contact our support team at [email protected] and we will be happy to explain.