Play Responsibly with tkluck

At tkluck, we believe that online gaming is entertainment — not a way to make money or escape personal problems. The vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond enjoy our platform safely and recreationally. But we also recognise that for a small number of people, gambling can become harmful. That is why responsible gaming sits at the heart of everything we do.

This page explains the tools available to you, the warning signs to watch for, and how to reach our support team any time you feel that gambling may be affecting your life or the lives of those around you. We ask every player to read this page carefully and refer back to it whenever needed.

Our Player Protection Commitments

Six ways tkluck actively supports responsible and safe gambling behaviour.

Your Control Tools

tkluck provides a full suite of player-controlled tools that you can activate at any time. You do not need a reason to use them — using them proactively is a sign of smart, healthy gaming habits.

Recognising Warning Signs

Problem gambling can develop gradually. The following signs may indicate that gambling is moving from a recreational hobby to something that needs attention. If you recognise any of these in yourself or someone you know, please reach out for help.

• ⚠️ Spending more money on gambling than you originally planned, or chasing losses to try to win back money you have already lost.
• ⚠️ Gambling with money that was set aside for essential expenses such as rent, groceries, household bills, or your family's needs.
• ⚠️ Feeling restless, anxious, or irritable when you are not gambling, or when you try to reduce the amount you gamble.
• ⚠️ Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• ⚠️ Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
• ⚠️ Borrowing money or selling possessions in order to fund gambling activity.
• ⚠️ Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• ⚠️ Repeatedly trying to cut back on gambling but finding it difficult or impossible to do so.

How to Request Self-Exclusion

Requesting self-exclusion through tkluck is straightforward. Follow the steps below and our team will process your request within a few hours.

1. Contact our support team by emailing [email protected] from the email address registered to your tkluck account.
2. Use the subject line "Self-Exclusion Request" so that your message is routed directly to our responsible gaming team.
3. State the exclusion period you want: 6 months, 1 year, 2 years, 5 years, or permanent. If you are unsure, our team can advise you.
4. Include your registered mobile number (but never your password) so that we can locate and verify your account quickly.
5. Receive confirmation — we will email you within a few hours to confirm that your account has been suspended and that all marketing has been stopped.
6. Withdrawal of funds — any remaining balance in your account can be withdrawn during the processing period. Our team will guide you through this step.

Protecting Underage Players

tkluck takes the protection of minors extremely seriously. Our platform is designed exclusively for adults aged 21 and above. We enforce this through identity verification during registration and at any point where a player's age is in question.

Any account found to belong to a player under the age of 21 will be permanently closed, all winnings will be forfeited, and any deposits made will be refunded to the original payment source where technically possible. We will never knowingly allow an underage person to gamble on our platform.

Get Help Now

If gambling is causing distress for you or someone close to you, please do not wait. Our responsible gaming support team is available around the clock, every day of the year, and will treat your enquiry with complete discretion.